Grouped by who is asking. If yours is not here, the answer is a short email away.
No. Most people on the platform pay for their own sessions. An employer allowance, an NGO cohort or an insurance policy are alternatives, not requirements.
Each professional sets their own fee and it is shown on their profile before you book, in your own currency. Pay session by session from a wallet, or take a monthly subscription.
Financial aid and reduced rates are available, and applying is private — the professional you book with is not told that you applied.
Where your insurer is integrated, eligibility is checked before you book and the claim is submitted digitally. Where it is not, you can still claim reimbursement with a receipt from the platform.
Seven dimensions: mental health, legal and human rights, career and business, personal development, financial literacy, social and relational health, and physical wellness.
English, Français, Kiswahili, العربية and Yorùbá, depending on the professional. You can filter the directory by language before you book.
No. Sessions run on video, voice or chat, and you can message your professional securely between appointments.
No. Session content, notes, recordings, chat, assessments and diagnoses sit in a tier that is structurally absent from the organisation’s workspace. It is not a permission an administrator can grant themselves, and not a locked row they can request access to — the data is not there to show.
Whether you enrolled and whether you have used the benefit, how much of the allowance they funded has been spent, and aggregate outcome trends across groups of at least five people. Below five, figures are suppressed entirely so nobody can be identified by subtraction.
An owner-level setting governing how much operational detail project managers see — from privacy-first to case-management. Before it moves, the interface shows exactly what would become visible and to whom. Widening it requires fresh consent from beneficiaries already enrolled; it is never applied retroactively.
Everyone who should. Every report access by a team member is written to an audit log with the actor, action and timestamp — visible to the organisation as reassurance, and to beneficiaries as accountability.
By card or by transfer to a dedicated virtual account in your organisation’s name. Card top-ups carry the gateway fee, VAT on that fee and the electronic transfer levy — all itemised before you confirm, and charged on top so the full amount reaches the wallet. Bank transfer carries no processing fee.
It stays yours. Allowances are caps, not commitments — money only leaves the wallet when a beneficiary books a service. Unencumbered funds can be withdrawn to your verified organisation account, subject to a hold on larger amounts as an anti-money-laundering control.
Funds move into escrow when a session is booked, leaving your budget at that point, and are released once delivery is confirmed. You see every stage on the transaction itself, along with gross fee, platform fee and net payout.
Yes. A restricted source can only fund the programmes named in the award, every resulting debit is tagged to that funder, and the grant is tracked against its own period rather than your financial year.
Changing your organisation currency does not convert what you already hold. A second balance opens in the new currency, both remain spendable, and converting between them is an explicit action with the rate and timestamp stamped onto the transaction.
Yes — invite them onto your direct panel and they go through the same verification as marketplace providers: licence, indemnity insurance, identity and payout account.
Through validated self-reported wellbeing indices at intake and intervals, plus resolution status for case work. Every outcome figure is shown with its denominator so the basis can be challenged. Beneficiaries with too few sessions to assess are excluded and counted separately, not quietly folded in.
No. Comparison runs against your own history — this quarter against last, and against the same quarter a year ago. We do not claim an industry benchmark we have no sound basis for.
Most organisations fund a wallet and invite their first cohort within a week. Provider verification runs in parallel and typically takes two to three business days each.
Ask it directly — we would rather answer properly than have you guess from a help page.